At Divine Life Bamboos, we strive to ensure your utmost satisfaction with every purchase. However, we understand that occasionally you may need to return an item. Our return policy is designed to be fair and transparent, ensuring a hassle-free experience for our valued customers. Please review the following guidelines:

Eligibility for Returns:

• Items must be unused, in their original condition, and with all tags attached.
• Returns must be initiated within 3 days of the delivery date.
• Certain items such as perishable goods, personalized items, and gift cards are not eligible for return.         

Return Process:

• To initiate a return, please contact our customer service team at +91-9519050555.
• Pack the item securely to prevent damage during transit.

Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to an error on our part.
• We recommend using a trackable shipping service to ensure the safe return of your item.

Refund Processing:

• Once your return is received and inspected, we will send you an email notification.
• Refunds will be issued to the original payment method within 7 working days, excluding any shipping charges.
• Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution.

Exchanges:

• Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as per your preference.

Non-Compliance:

• Returns that do not meet our policy guidelines may be subject to denial or a partial refund at our discretion.

Policy Updates:

• We reserve the right to update our return policy at any time. Any changes will be communicated on our website.

By making a purchase on our website, you agree to adhere to the terms outlined in this return policy.

If you have any questions or concerns regarding our return policy, please don’t hesitate to contact our customer service team. We are here to assist you every step of the way.

Thank you for choosing Divine Life Bamboos. We appreciate your business!